Just knowing how busy she is, we’re extra lucky to get this time with her to talk about it today. Lauren as the COO is in charge of the day to day operations, including the major campaigns, the special projects, the partnerships and productions, all with this emphasis on marketing and brand development. Now if you’ve got any interest in the world of philanthropy and doing good in the world, you should know Charity: Water because they are a fascinating organization that is doing good and doing it with real marketing and operation savvy so that they raise their profile and they make great impact in the world. Now she is the COO, the Chief Operating Officer, of Charity: Water. I’m really excited today to be talking to Lauren Letta. This is where we get into the nitty-gritty about how organizations around the world are thinking about and tackling their approach to performance management. Yes, this is Performance Management Stories. Michael: Yes, I’m Michael Bungay Stanier. How performance management is a living thing that’s constantly evolving and never perfect.Why technology can improve, but shouldn’t replace, communication between managers and employees.In what ways a structured approach to performance management can coexist with the flexibility to customize it within different departments.The role that comradery and collaboration play in charity: water’s ability to be efficient and effective.How transparency and integrity matter for both the internal culture and the external reach of an organization.Embedding the principles of collaboration, transparency and integrity in its performance management process has helped charity: water function more efficiently and effectively. Lauren Letta is the chief operating officer of charity: water, where she has been a driving force in building its entrepreneurial-minded team and employee-centric culture.
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